City utility bills include charges for water usage, sanitary sewer, street lighting services, stormwater management and state water testing. These city services are not supported by property taxes. The amount paid through your utility bill covers the cost of providing these services, improvements to the systems, and general system repairs and maintenance.
Utility bill account
For new set up of utility service or changes to your utility service account, contact the Finance Department by email firstname.lastname@example.org or call Utility Billing at 651-714-3508. Questions concerning your utility bill and payment can also be addressed by contacting the Finance Department.
If you have questions concerning your water service, water meters, or your sanitary sewer service, email email@example.com or call Public Works at 651-714-3720.
If you have questions concerning street lights, call Xcel Energy at 800-960-6235.
If you have questions concerning stormwater, email firstname.lastname@example.org or call Public Works at 651-714-3720.
Utility bill pay service
City of Woodbury Utility Billing is proud to offer convenient payment options through an electronic billing and payment service. The service allows customers to:
- View their utility bills online anytime
- Pay online with credit/debit card or e-check
- Pay by phone anytime
- Pay by text - sign up to receive text notifications and make a payment by text with a default payment method
- Go paperless and receive bills via email
- Get email reminders when payment is due
- Set up automatic payments so you never miss a payment
Water Meter FAQ
Here are some answers to frequently asked questions about water meters in Woodbury.
I received a new water meter from the city. Why did my water bill increase?
Residential water meters have a life expectancy of 14-16 years. As they age, the accuracy of the meter declines, which may result in under charging of water use. It is not uncommon of new meters to reflect more accurate use, often showing increases as the old meters were under-reading.
Water meter replacement throughout the city began in 2017 and is expected to continue through 2027. Learn more about the water meter replacement project page.
It is possible that based on the more accurate meter and use, some residents may have entered the next level of the city's water conservation tiered rate structure (see below).
How do drought conditions affect my water use and utility bill?
The extreme drought conditions in summer 2021 (especially compared to 2020’s wet summer) has led to more water use. Even with the city’s elevated lawn-watering restrictions (which did not go into effect until July 27, 2021), residents likely used more water on lawns and for outdoor activities compared to 2020 and several preceding years.
Residents may have entered the next level of the city’s water conservation tiered rate structure during this recent period of higher use due to drought.
Am I able to verify water usage on my own with my water meter?
Residents are able to verify water usage numbers with older meters as well as new meters. If the new meter has an LCD display, it is light sensitive and needs to be activated by a light source, such as a flashlight. Review the handout on how to check your water meter.
My water usage seems high; how should I check for leaks?
If you are concerned you have a leak in your home causing high water use, you should check inside and outside your home for leaks. The Environmental Protection Agency’s Fix-a-Leak page can help you detect leaks on your own.
You can also contact Public Works at 651-714-3720 or email@example.com for a courtesy check.